1. What is IQX?
IQXpert is a platform with a full range of consulting services and customer service. The system provides continuous and transparent monitoring of the companies activities, experts of these companies, independent experts, feedback of services / products. The platform provides the opportunity to continuously monitor the quality of customer service. It is a platform that will allow any users to contact online / at-home with the help and advice of independent experts or experts of a particular company and keep their personal feedback / rating for services or products provided by these experts and companies.Experts (independent experts and individual representatives of companies willing to provide their legal entity) - provide convenient communication with clients, provide them with advice, encourage customers to add reviews at a discount and organize their working hours in the form of convenient and flexible schedules. reception of clients.
Users of the Platform may be:
- Customers;
- Independent experts;
- Experts - representatives of companies;
The initial users of the Platform are clients and experts (independent experts, experts - representatives of companies). The main objective of the project (service transparency and quality of service through a clear and balanced rating) is to represent companies, their representatives and independent experts who provide their services and receive clients through our expert platform.
- Customers provide feedback and ratings;
- Service vendors (experts) stimulate the addition of reviews at the expense of discounts.
2. How to find the necessary service?
You just go to the search bar of your desired specialty or service.
And you can choose filters: Cost of services, rating, location, presence of reviews, recently added services.
3. Who is responsible for the result?
Responsibility for the result lies with the specialist you choose. There are directions where a specialist cannot give you any guarantees, for example, when preparing for an important exam, a lot depends on the student. And no trainer guarantees you a beautiful body unless you change the program of nutrition. But in categories as repair, many masters give a guarantee for their work, relevant information is in the questionnaires.
4. Why can I trust IQX?
If the client received a poor service or an expert did not provide as stipulated by the service agreement, the client has the opportunity to file a complaint against an independent expert or company with a specified reason and to block for thirty days the remuneration of the service for the transaction, signed by the parties to the agreement (the list of reasons will be provided by the platform investor and Other clause, which provides for the introduction of a separate commentary on this subject)
5. How to pay for services on the portal?
Payment for services on the portal provides for a down payment mode - this means that the the blocking of the customers funds for the reservation of the service. Physically, the funds will be on the central account of the platform, and will be available to operate by independent experts or companies within 48 hours of the end of the consultation. The portal client, when booking a service, is able to pay money from his virtual purse, and the system automatically shows the adequacy of the balance of these funds.If the funds on the balance sheet are insufficient, the system offers to pay for the consultation by automatically replenishing the balance and simultaneously transferring these funds as a reserve to the central account of the platform on the page of direct payment service, which will include the following data: payment system selection interface (Stripe) Bank Card Data Entry Interface; service interface, which is paid; amount of payment; payment button.
6. How to become an expert?
Each client, which, in turn, creates a service in the personal account, after creation automatically receives the status of the account "expert" (all customer functions are stored by the user).
After the service is created, the following expert data must be filled:
- Introduction of Personal Professional data: Provides information about his qualifications, education, work experience, recommendations, credits, awards and any other information that may interest potential customers;
- Attach documents;
- Knowledge of foreign languages;
* After completion of the process of creation and successful completion of the moderation stage, each independent expert system in its personal account is formed-personal virtual wallet and archive (history of service provision, history of communication with clients, History of consultations, etc.). With the help of the wallet, the user will be able to carry out any financial transactions related to payment/receipt of funds. Only personal account users will have access to the wallet.
After completion of the service creation process, an additional expert menu is formed.
7. How join to the company?
In order for the expert to become a representative of the company, the relevant company must provide the access code, which, in turn, the expert must enter in the personal account. Then it is added to the network branch of the company.
8. What are the company's capabilities?
For company owners there is a IQXpert Corporate platform created for corporate clients management system.
Corporate clients are companies that register in the mobile application.
Access to the management system has a user-manager of the company, which is registered in the mobile application, as a client and created his company. The login is done using the login and password in the application. All data entered in the mobile application is transmitted and displayed in the system, where the company manager can view and edit them in the company's profile.